Resume

Chief Product Officer

BlackBeltHelp (Jan ’24 – Now)

Spearheaded the transformation of a services (call center) company into a software + services company. Took PoC products and finalized market fit, creating an MVP product stack. Worked closely with sales, CS and board of directors to establish packaging and validate market segmentation. Supported Sales & Marketing in market entry for new solutions-based approach. Lead engineering team in discovery, process evolution and delivery of products.

  • Successfully built the product development team in Gurugram, India from a rogue group of engineers to a fully integrated team.
  • Planned and helped to Implement a fundamental shift in our AI strategy from Google DialogFlow to a hybrid Semantic Search + LLM with heavy RAG reliance.
  • Increased understanding of market segmentation within the company by working closely with sales and marketing to establish product packaging and solution-based selling strategies.
  • Researched, refined, and adopted core company metric’s and related input metrics to align the department with the entire company in a product-led strategy.
  • Assisted in the definition of growth goals for the company for software sales vs services sales.
  • Lead Implementation team to reduce bottlenecks and increase satisfaction in company deliveries.
  • Shared responsibility for the development of Customer Advisory Boards and the customer feedback loop to establish up-sale/cross-sale paths and goals.

Sr. Director of Product & Technology

Higher Ed Partners (Jun – Sep ’23)

Assisted Higher Ed Partners in evaluating and planning future expansions from a Product management viewpoint. This short engagement working directly with Randy Best & Justyna Dymerska left them with the information they needed to optimize their structure and software goals with future expansion plans in mind.


Director of Product Management

Ocelot (Apr ’21 – Mar ’23)

Drove multiple high-upside MVP products to a market-leading position and gained company buy-in to product process and planning as the 2nd product management hire. Worked cohesively with the engineering team to implement product-driven development practices and worked through a logjam of priorities and development-related tasks to jointly achieve a reliable release schedule. Secured a roadmap strategy that met both short-term and long-term objectives. Interfaced with senior management as the Interim Head of Product for one year. Assisted in aligning

  • Successfully built the product team from only one employee to a fully staffed department.
  • Planned and helped to Implement a shift in AI Technology, including work with IBM Watson, SBert, and Generative AI Technologies.
  • Increased visibility and customer satisfaction by building a customer feedback loop which included alpha/beta/staged releases and Appcues + Product board implementation.
  • Researched, refined, and adopted a company wide North Star metric and related input metrics to align the department with the entire company in a product-led strategy.
  • Supported ARR growth and retention in core markets with strong focus on EBITA and value in pursuit of an exit.
  • Effectively assessed and determined the level of need and support for large schools and systems in a targeted market segment expansion.
  • Participated in successful exit from private ownership to K1 Investment Management, including hand off of product leadership duties.

Senior Manager of Product Development

Jenzabar, Inc (’18-’21)

Promoted within the company to centralize leadership for Student Portal and LMS teams and took on managerial oversight of product, UX/CX, development, testing, documentation, and DevOps. Supervised the creation of roadmaps for all products in student verticals and presented individual and combined roadmaps to company leaders to outline alignment with company goals. Worked cross-functionally with internal teams that built and delivered software atop portal products.

  • Managed a team of 20+ individuals and boosted efficiency in working across the product stack by combining existing specialized teams into centralized, more broadly applicable development teams.
  • Achieved success in building a strategy to transition from a customer installed on-premises platform to SaaS platform through a series of specific transition steps.
  • Contributed to guiding and accomplishing the WCAG 2.x AA testing and compliance plan.
  • Reduced the delivery time of updates and streamlined installation of new features by reorganizing development and deployment procedures.
  • Implemented A-ha! to aid in adoption of modern and scalable agile approaches regarding development, problem-solving, and collection of feedback.

Manager – JICS & eLearning

Jenzabar, Inc (’13-’18)

Directed Product Management efforts for JICS and eLearning products. Oversaw a long-term roadmap and cultivated an atmosphere of positivity in reaction to industry trends through cross-product collaboration. Coordinated features, releases, and services for varied product lines while simultaneously managing interaction on a shared platform. Facilitated the establishment of early adopter groups and the collection/dissemination of member feedback.

  • Led many conferences, webinars, and phone conversations to update internal sales, support, and management teams along with external customers on upcoming product developments.
  • Designed, developed, and maintained a persona library to be utilized by the product management group.
  • Spearheaded a detailed redesign of product’s UI with success which included transition to responsive design through standard industry technologies over a period of 24 months and five updates.
  • Realized a 50% increase in end-user submissions of enhancement requests and defect reports by streamlining the feedback process.